General terms of sale
1. Seller information
The website is managed by Lomuarredi Ltd with office in Via Lugano 13
P.O. Box 317 ZIP Code 6982 Agno (CH)
Branding ,marketing and projects are managed by Lomuarredi Ltd Company
with registered office c/o The Accountancy Partnership Twelve Quays House, Egerton Wharf,
Wirral Merseyside ZIP Code CH41 1LD (UK)
All products are imported / exported and sold by Lomuarredi Ltd Company with registered office
in Rakovski Street n.145 ZIP Code 1000 Sofia (BG) VAT BG203941929 EORI : BGC203941929ZZZZ6
Lomuarredi Ltd can be contacted by phone at +44 7367895784 or by email at firstname.lastname@example.org
Proceeding to the purchase, the Customer declares to have examined and accepted the general terms of sale.
The Customer is therefore invited to be aware of them and conserve one copy.
2. Prices, purchase process and means of payment
Prices on Lomuarredi Ltd (www.lomuarredi.com) change automatically according to collection, country of dispatch and quantity: the automatic estimate of the discounted price always guarantees transparency and the best possible price.
The standard shipping in Europe and Switzerland is always free, except for the islands.
For extra EU countries the quotation shows prices excluding VAT, and the invoice is emitted VAT exempt. VAT and other taxes depend on the dispatch country and will be imposed on the Purchaser.
In order to conclude the purchase contract on lomuarredi.com, it is necessary to fill out an electronic order module of Lomuarredi Ltd.
The contract will be concluded by the seller office and only after having received:
– the order module duly filled out
– the payment of the entire price of the goods ordered.
Only after the conclusion of the contract, Lomuarredi Ltd will assume the obligation to deliver the goods. Once confirmed, the order is processed immediately and can only be deleted within 24 hours.
The payment will be done as indicated in the order module according to one of the following ways:
BANK TRANSFER on current account headed to Lomuarredi Ltd
IBAN code: BG06FINV91501016701153 – BIC: FINVBGSF – Bank : Fibank Sofia
IBAN code : BE06 9671 4794 0322 - SWIFT/BIC : TRWIBEB1XXX - Bank : Wise Europe SA Brussels
For order above € 1.000,00, the Customer can give a down payment of 50% and the 50% balance before the delivery only if the payment is made by bank transfer.
PAYPAL: leader for online payments, you can also use the main credit cards like Visa, Mastercard, PostePay, American Express. To pay with PayPal is easy, fast and safe.
CREDIT CARD: Lomuarredi Ltd accepts all major credit cards such as Visa, Mastercard, American Express only if they are linked to a PayPal account.
Lomuarredi Ltd does not visualize your data of your payment because they are managed exclusively on safe hosts of PayPal.
Important: always make sure that the Shipment Address inserted on PayPal is the same to the one given to Lomuarredi Ltd when ordering. We do not accept payments marked by PayPal as "Not Eligible".
3. Shipments, Delivery Methods and Modality and Behavior of the parties
For purchases done on lomuarredi.com Lomuarredi Ltd will deliver the goods to the address indicated on the order module, and as expected by the art. 2, after the payment of the price.
Lomuarredi Ltd undertakes to perform the deliver in the shortest possible time. Lomuarredi Ltd is not responsible for delivery delays due to causes not attributable to Lomuarredi company: production delays, shippers delays, delays due to force majeure.
The delivery time can go from 6 to 20 business weeks (excluding manufacturing company holidays), estimated by adding the production time of the product chosen, to the delivery time. Possible early or late delivery, will be promptly notified by Lomuarredi Ltd, as soon as we will learn about it.
The standard shipment in EU and Switzerland is free except for the islands. With “standard shipment” is meant the delivery of the goods only at street level and the Customer must cooperate with the driver to unload the packages from the truck.
The shipping costs outside the EU are estimated according to the type of product, brand and dimension of the items chosen and are clearly specified in the cart.
Lomuarredi Ltd undertakes to previously inform the Customer by e-mail of the forthcoming shipment, in order to inform about the exact day of departure, anticipating the accompanying invoice of the purchases done.
To facilitate the Customer, it is expected a free service of telephone warning in order to previously agree with the courier, the day and the time slot for the delivery. Possible costs of storage, because of delivery beyond the terms or for the repeated lack of answer by the customer to the attempts of contact performed by the courier, will be entirely borne by the Customer.
It is Customer’s duty to verify the accessibility for the courier to the delivery place, advising about possible difficulties or obstacles. If, for any other reason according to the courier, the delivery in the place indicated in the order turns out as impassable and unless the Customer communicates any other destination covering all the further costs, preferring to withdraw from the contract, all the order, delivery and items return operating costs, will be charged to the customer.
If it is not possible to deliver the goods due to obstacles of various kinds not communicated by the customer in advance, any extra costs shall be borne by the customer.
4. Customer’s obligation at the moment of the delivery and in case of alteration and/or damages of the packagings
The deliveries are carried out with insurance cover.
It is burden of the Customer to verify, at the moment of the delivery, the number and the exterior state of the packages and the integrity of the packaging before any manipulation.
If the number of the packages does not correspond to the transport documents, the Customer must notify to the courier the lacking packages. In lack of annotation, the delivery must be meant as completely executed according to what written on the transport document.
If the exterior condition of the packages shows tampering and/or damages, the Customer is expected to accept the goods with “goods unchecked” declaring it to the courier and describing it personally and in detail, in written form on all the copies of the delivery receipt, the exterior damage of the packages, taking photos before the opening of the package, of the whole package and of the damaged point.
General and not documented reserves, won’t be accepted.
Once opened the package and verified the presence of a damage on the goods caused by the transport, the Customer must take photographic documentation of the damaged areas. Within 2 days from the reception of the goods, the Customer is expected to send the “Damage Report” to Lomuarredi Ltd to the e-mail addresses in art. 1, attaching the certificate of reception of the goods with “goods unchecked”, the description of the package damage given to the courier and the one verified on the goods after the unpacking and the photographic documentation of the packages and of the damaged goods.
The precise respect of what above established is a condition necessary to the complaint of the goods for effects or damages caused by the transport.
Lomuarredi Ltd, once received the “Damage Report” with the documentation above mentioned, reserves to communicate to the Customer, within 10 days from the purchase and to the e-mail address filled out during the registration process, the possible availability of one or more products acquired.
5. Guarantee of compliance of the product
In the sales to the Consumer Customer the seller is obliged to deliver the goods in compliance with the selling contract and is responsible for any failure to conform present at the moment of the delivery of the goods and that appears within the term of two years from the delivery.
There isn’t any failure to conform if, at the moment of the conclusion of the contract, the consumer was aware about the failure or could not ignore it with ordinary diligence or if the failure of conform comes from instructions or equipment provided by the consumer.
There is no guarantee if the failure comes from imperfect installation of the good from the Customer’s side or from a person in charge by him.
The consumer forfeits the warranty if he/she doesn't notify the seller of the lack of conformity within one month from the day of delivery of the goods.
Except from the other rights expected by the law, the guarantee involves the right to demand the repair or the substitution of the Product.
For the Trader Customer, the good is accompanied by the guarantee of one year from the delivery as expected by the Civil Code and which operates only if the failure is reported within 8 days by the discovery.
Wood finishes may in time undergo changes in colour caused by the light and ageing of the wood itself. Uniformity of grain and colour is not guaranteed when different products are combined and coordinated.
The materials and finishes may vary in tone from one batch to the other, therefore Lomuarredi L.t.d. declines all responsibility in the event of possible differences.
The fabrics and the leather may vary in tone from one batch to the other, therefore Lomuarredi L.t.d. declines all responsibility in the event of possible colour differences between samples and the upholstery fabric ( see grey scale reference , UNI EN 20105 A02/A03). The colours of the samples are understood to be an indication. By confirming the order the customer accepts possible colour tolerances.
There may be differences in colour between the photos on the website (provided by the manufacturers) and the colour of the fabric/leather/wood/metal due to the lighting used by the photographer. Before purchasing, we recommend that you request a physical sample of the chosen finish/product. Therefore Lomuarredi L.t.d. declines all responsibility for any differences if the consumer before the purchase has not requested the sending of a physical sample.
6. Right of withdrawal
The Consumer Customer has the right of withdraw without having to give any motivation.
The right of withdrawal is excluded in case of supply of customized goods or products on promotion or clearly personalised and in case of products, provided on the exclusive request of the customer, which are not present on our website lomuarredi.com.
The consumer cannot exercise the right of withdrawal for contracts for the supply of any non-prefabricated goods produced on the basis of an individual choice of the consumer, (the current legal wording states that the right of withdrawal cannot be exercised for "goods made on an individual choice or clearly customised"): the vast majority of the products in our catalogue fall into this category, for more information contact Customer Service.
In the event that the right of withdrawal is exercised on a single product which, within a larger supply, has enabled with its value the activation of a discount, the promotion can no longer be applied.
The withdrawal has to be performed within a period of seven days starting from:
– the day in which the consumer or the third party, different from the carrier and assigned by the consumer, gains the physical possess of the goods;
– in the event of multiple goods ordered by the consumer through a single order and delivered separately, from the day in which the consumer or a third party, different from the carrier and assigned by the consumer, gains the physical possess of the last good;
– in the event of delivery of a good formed by multiple lotteries or pieces, from the day in which the consumer or a third party, different from the carrier and designated from the consumer, acquires the physical possession of the last lot or piece.
Before the expiration of the period of withdrawal, the consumer informs the trader of his decision to exercise the right of withdrawal from the contract through the sending of one written communication with the explicit declaration of his decision to withdraw from the contract.
The communication must reach Lomuarredi Ltd using alternatively one of the following ways:
– through mail to the address World Trade Center Via Lugano 13 P.O.box 317 6982 Agno Switzerland
– by e-mail to the addresses email@example.com or firstname.lastname@example.org
The consumer has exercised his right of withdrawal within the period of withdrawal if the communication referring to the use of the right of withdrawal is sent to the consumer before the expiration of the period of withdrawal.
The relative burden of proof to the exercise of the right of withdrawal in compliance with the present section falls on the consumer.
In case of withdrawal, unless the trader offered himself to collect the goods, the consumer gives back the goods or hand them to the trader or to a third party authorized to receive the goods by the trader, without any undue delay and in any case within fourteen days from the date in which he has communicated to the trader his decision to withdraw from the contract. The term is respected if the consumer sends back the goods before the expiration of the period of fourteen days. The consumer pays only the direct cost of the return of the goods (all the shipping costs). The shipping costs for returning a product vary, depending on quantity and country, from Euro 300.00 to Euro 1,500.00.
Goods must be given back perfectly intact and properly packed with the original packaging, equipped with all the eventual accessories, including technical and/or assembly instructions. The consumer is responsible for the reduction of the value of the goods deriving from a manipulation of the goods, different to the one necessary to establish the nature, the characteristics and the functioning of the goods.
In case of withdrawal, the seller is subject to the obligation :
Obligations of the trader in the event of withdrawal
1. The trader shall reimburse all payments received from the consumer, excluding the costs of delivery without undue delay and in any event not later than 14 days from the day on which he is informed of the consumer’s decision to withdraw from the contract . The trader shall carry out the reimbursement referred to in the first sentence using the same means of payment as the consumer used for the initial transaction, unless the consumer has expressly agreed otherwise and provided that the consumer does not incur any fees as a result of such reimbursement. In the event that the payment is made by cheque or bill of exchange, if these have not yet been presented for payment they must be duly returned. Any provision which limits reimbursement to the consumer of amounts paid as a result of withdrawal shall be null and void.
2. Notwithstanding paragraph (1), the trader shall not be required to reimburse the supplementary costs.
3. Unless the trader has offered to collect the goods himself, with regard to sales contracts, the trader may withhold the reimbursement until he has received the goods back.