We have been working in the design sector since 1999 offering the best design proposals of the most famous Italian and international brands, always paying attention to the emerging brands, designers and the most interesting novelties. For more info visit our website www.lomuarredi.com
In this section you will find answers to frequently asked questions.
For further information please call our customer service +44 7902323795 or send an e-mail to firstname.lastname@example.org we will be happy to answer your questions as soon as possible.
1. What products can I buy on the lomuarredi.com website?
On Lomuarredi you can buy original products of the most important Italian and international brands. Depending on the brand chosen Lomuarredi will forward your order directly to the manufacturer.
2. How do I place an order on Lomuarredi? Choose the product you wish
to buy, add it to your basket and go to checkout. For some products you need to enter in the box "Product Customization" the code of the fabric/colour you want by choosing it in the attached PDF documents near the description. Once you have entered the code of the fabric/colour you must click on the "Save Customization" button, then put the product in the cart and proceed to checkout.
3. Can I pay by bank transfer?
You can pay by bank transfer or PayPal.
You can find out more on the "Prices and Payments" page. If you decide to pay by bank transfer for a total order of more than 1000 €, you can pay a deposit of 50% of the total amount when you place your order and pay the balance when the products are ready to be shipped. Our customer service will notify you of the status of your order.
4. What are the shipping costs for European islands and non-European countries?
Shipping costs vary depending on the quantity of goods purchased, the type of packaging and the destination address.
5. How often is the shop lomuarredi.com updated?
Periodically our team selects new products and new brands for you to offer you the possibility to choose among the latest news and the best Italian and international designers.
6. How long does it take to receive the ordered products?
Shipping is carried out by specialised shippers with variable delivery times depending on the volume and destination of the goods. For more information go to the "Shipping and Delivery" section.
7. Can I request a special quotation to furnish an entire environment?
If you need to furnish your home, your office, a public space or make special orders, you can contact us and request a customised quote. Write to email@example.com or call +41 91 2280010.
8. Can I delete my order?
Once confirmed, the order is processed immediately and can only be deleted within 24 hours.
9. Can I return a product?
You can return the product within 14 days of receipt. The return shipping costs are always paid by the customer. The right of withdrawal is excluded in case of supply of customized goods or promotion products or clearly personalised and in case of products, provided on the exclusive request of the customer, which are not present on our website lomuarredi.com.
10. How can discounts be used?
We periodically offer discounts on selected brands and products. Send an email to firstname.lastname@example.org requesting your discount, we will send you a coupon to insert in your cart by clicking on "Have a Promo Code?".
11. I have been delivered a defective product, what should I do?
If you wish to inform us of a defect in one of the products you have purchased, send an email to email@example.com and we will inform you of the simple procedures to follow to replace your product.
12. Can I order a product online that is not present on the site in the online shop?
Absolutely, yes. We can supply you with all brand products not present in our e-shop. Do not hesitate to contact us for any request!
13. I need delivery to the floor, is that possible?
Yes, on request. Write to our customer service firstname.lastname@example.org and we will meet your needs.
14. Do you offer a product assembly service?
Yes, only on request and only in certain locations. Write to our email address email@example.com our team will help you get the service you need.