Refund Policy

Products purchased on www.lomuarredi.com are sold by LOMUARREDI Ltd whose legal head office are situated in 1000 SOFIA RAKOVSKI STREET 145 while the VAT number is BG 203941929

Lomuarredi Ltd can be contacted to the telephone number (ITALY) +390498256113 or by mail at the address lomuarredi@gmail.com

Right of withdrawal

The Consumer Customer has the right of withdraw without having to give any motivation.

The right of withdrawal is excluded in case of supply of customized goods or clearly personalised.

The withdrawal has to be performed within a period of seven days starting from:

– the day in which the consumer or the third party, different from the carrier and assigned by the consumer, gains the physical possess of the goods;

– in the event of multiple goods ordered by the consumer through a single order and delivered separately, from the day in which the consumer or a third party, different from the carrier and assigned by the consumer, gains the physical possess of the last good;

– in the event of delivery of a good formed by multiple lotteries or pieces, from the day in which the consumer or a third party, different from the carrier and designated from the consumer, acquires the physical possession of the last lot or piece.

Before the expiration of the period of withdrawal, the consumer informs the trader of his decision to exercise the right of withdrawal from the contract through the sending of one written communication with the explicit declaration of his decision to withdraw from the contract.

The communication must reach LOMUARREDI Ltd using alternatively one of the following ways:

– through mail to the address 1000 SOFIA RAKOVSKI STREET 145

– by e-mail to the addresses lomuarredi@gmail.com

The consumer has exercised his right of withdrawal within the period of withdrawal if the communication referring to the use of the right of withdrawal is sent to the consumer before the expiration of the period of withdrawal.

The relative burden of proof to the exercise of the right of withdrawal in compliance with the present section falls on the consumer.

In case of withdrawal, unless the trader offered himself to collect the goods, the consumer gives back the goods or hand them to the trader or to a third party authorized to receive the goods by the trader, without any undue delay and in any case within fourteen days from the date in which he has communicated to the trader his decision to withdraw from the contract. The term is respected if the consumer sends back the goods before the expiration of the period of fourteen days. The consumer supports only the direct cost of the drawback of the goods, provided that the trader has not agreed to support it.

Goods must be given back perfectly intact and properly packed with the original packaging, equipped with all the eventual accessories, including technical and/or assembly instructions. The consumer is responsible for the reduction of the value of the goods deriving from a manipulation of the goods, different to the one necessary to establish the nature, the characteristics and the functioning of the goods.

In case of withdrawal, the seller is subject to the obligation :

Right of refund

Obligations of the trader in the event of withdrawal

1. The trader shall reimburse all payments received from the consumer, excluding the costs of delivery without undue delay and in any event not later than 14 days from the day on which he is informed of the consumer’s decision to withdraw from the contract . The trader shall carry out the reimbursement referred to in the first sentence using the same means of payment as the consumer used for the initial transaction, unless the consumer has expressly agreed otherwise and provided that the consumer does not incur any fees as a result of such reimbursement. In the event that the payment is made by cheque or bill of exchange, if these have not yet been presented for payment they must be duly returned. Any provision which limits reimbursement to the consumer of amounts paid as a result of withdrawal shall be null and void.

2. Notwithstanding paragraph (1), the trader shall not be required to reimburse the supplementary costs.

3. Unless the trader has offered to collect the goods himself, with regard to sales contracts, the trader may withhold the reimbursement until he has received the goods back, or until the consumer has supplied evidence of having sent back the goods, whichever is the earliest.