We deliver worldwide
Shipments, mode of delivery and beahvior of the parties.
For purchases made on the site www.lomuarredi.com, Lomuarredi Ltd will deliver the goods to the address indicated on the order form and, as provided in Article. 2, after successful payment of the price.
Lomuarredi Ltd is committed to make delivery in the shortest time possible. Lomuarredi Ltd is not responsible for delivery delays due to causes not attributable to Lomuarredi company: production delays, shippers delays, delays due to force majeure.
Delivery times vary between 6 and 20 business weeks (excluding manufacturing company holidays) calculated by adding together the times of production, of the product chosen and shipping. Any advance or delay, will be communicated promptly by Lomuarredi Ltd, as soon as the same one will be aware of.
Standard shipping is free in the EU and Switzerlan. Islands are excluded. For “standard shipping” we mean the delivery of the goods carried to the street level and the customer must work with the driver to download the packages from the truck side. Assembly is excluded.
Shipping costs outside the EU are calculated based on the type, brand and volume of selected articles and are clearly specified in the cart.
Lomuarredi Ltd is committed to inform the customer by e-mail of the impending shipment, in order to alert the exact day of departure, anticipating the invoice of purchases.
A facilitation of the customer, the free telephone notification service is expected to be agreed in advance with the courier in charge on the day and the hourly delivery end. Any costs of storage, due to deliveries after the deadline or to the repeated failure of the customer response to the contact attempts made by the carrier, will be borne by the customer.
It’s task of the customer to verify the accessibility by courier to the delivery site by reporting any difficulties or obstacles. If, for any reason in the opinion of the courier, the delivery to the place indicated in the order proves impractical and the customer, taking charge of eventual higher expenses, does not indicate another destination preferring to withdraw from the contract, the same will be charged all operating expenses order, delivery and return of goods.
If it is not possible to deliver the goods due to obstacles of various kinds not communicated by the customer in advance, any extra costs shall be borne by the customer.
Obligations of the Client at the time of delivery and in case of tampering and / or breakage of the packaging.
Deliveries are covered by insurance.
It is the responsibility of the customer to check at the time of delivery, the number and the external appearance of packages and package integrity before every manipulation.
If the number of packages does not match the number on the Transport Document, the customer is required to note to the carrier any missing package. In the absence of notes in the delivery document, the delivery is to be understood as fully performed as reported in the Delivery Document.
If the exterior condition of the packages shows tampering and/or damages, the Customer is expected to accept the goods with “goods unchecked” declaring it to the courier and describing it personally and in detail, in written form on all the copies of the delivery receipt, the exterior damage of the packages, taking photos before the opening of the package, of the whole package and of the damaged point.
General and not documented reserves, won’t be accepted.
Opened the package and found to contain damage caused by goods transport, the customer will have to acquire photographic documentation of the damaged parts. Within 2 days of receipt of goods, the customer must send the “Report of Damage” to Lomuarredi Ltd by e-mail to the addresses indicated in the art. 1, attaching the certificate of receipt of the goods with “control reserve”, the damage to the Colli description given to the courier and that ascertained on the goods after unpacking and photographic documentation of the packaging and the damaged goods.
Timely compliance with the provisions above is a necessary condition for complaint of the goods for defects or damage caused by transport.
Lomuarredi Ltd, received the “Report of Damage” with the documentation indicated above, will communicate to the customer the eventual availability of one or more of the products purchased, within 10 days of purchase and to the email address entered during the registration process.